Hey, sorry to hear you're having the same problem. All I did (I guess for 3 months) was call the bank everyday, insist that the money went through. I just gave all the references I have (including emails, screenshots, etc) up until someone at a higher level initiated the trace and that's the time my missing funds were found. Even though they found the funds, it took a while also for the funds to be returned back to me. With all that effort and long wait, I got the funds back, which is what's important 🙂 Unfortunately you'll just have to call your bank daily until you get to someone who is really willing to assist. This is not the best answer, but I hope it helps.
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