Hiya, I really require some advice. I have sold an item to a buyer on Depop. This buyer has 0 feedback on her account whereas I have never had an issue and have 64 positive feedback. I posted a dress in perfect condition early last week and she states she only received it today after picking it up from a reception desk at her apartment after it was delivered over the weekend, I posted it first class recorded. She’s saying the dress has black marks on it and a hole (which it never upon postage) I feel it has been worn by herself over the weekend and now in an attempt to get a refund she is trying to send me back a damaged item and get her money back. She is brand new to Depop and I’m a reputable seller. Where do I stand on this as it’s completely unfair and I must have rights as a seller? I appreciate any advice.
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