Hi @carlalouise12,
I'm sorry to hear that your mom can't get into an old PayPal account. It would be necessary to contact customer service to allow a representative to assist with password recovery or closure of the original account. Please ask her to click Contact at the bottom of the PayPal website for contact options. She'll need to contact directly, as identity verification will be part of the steps to resolve the issue.
I hope this helps!
Olivia
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