Help! I had a customer dispute a charge which was reversed over two months ago. When I spoke to the customer he realized what the charge was contacted his credit card company (Chase) and re-authorized the charge. The money was charged against him over a month ago, and I have not received the payment. All I get is it is under review. Somebody has his money and it is not him or I. I need to talk to somebody in person because the chat isn't worth crap. Is there any realistic way to solve this without going to the BBB?
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I had a customer make a charge and then report it as unauthorized. I contacted the customer, who, as I suspected did not recognize the charge and agreed he made it, and said he would contact his card company. He notified his card that that the charge was indeed valid and told them to reinstate the charge. This was over a month ago and I just keep seeing the "under review" status. This is ridiculous. How long does this take?
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