Hi Please can I have some guidance and clarification about refunds on Paypal, I recently received a USD payment that was paid in GBP but the client asked for a refund. I issued the refund using the refund button on the transaction but that amount changed and more was refunded than was paid, this then diverted it to my personal bank account and the money was taken from there without any warning and I am now out of pocket! How can I avoid this happening in the future as I followed the procedure of issuing a refund and another post on here from one of your admin teams says that this is not possible if using the refund button. Please advise. many thanks
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