Hi @PayPal_Olivia ! I'm listening to your advice and am currently contacting PayPal through phone, 40 minutes in, typing this while on hold. Same thing that happened in email and chat is now still happening over phone. 20 minutes into the call, technical support told me that they're going to redirect me to the charity team. I told him, I had similar experience in support chat where I get redirected back and forth between technical support team and charity team, and *nothing* ever gets solved. I also told him that I have verified my charity status multiple times, and the issue is purely technical, because the website would not save changes permanently. I did not even need the website to work, they can just change my organization info from their side if that makes things easier. And he replied "Yea, can't help you with that" and redirected me anyways. Update: now I am 51 minutes in. Now I'm told that charity team has to redirect me to the business team. Update: now I am 1 hour 5 minutes in. Am told that she is going to send a ticket in to the "back team". I'm guessing I'm now redirected back to email. 1 hour call now ends, with nothing concretely solved. So I've been redirect from technical chat, to charity team chat, to charity email, to sending copy of bank statement for second time, back to technical chat, back to technical email, to technical call, to charity call, to business call, and back to email. And all this because none of them can help me permanently update my info. My experience and observations so far with PayPal: In no rush to fix a longer-than-one-year issue affecting business info change, which is very important. In no rush to help the customer. Better to redirect customer forever and play him like ping pong. I love you guys and wish the best but you guys seriously need to improve on management.
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I thought I was the only one. I've talked with CS many many times. They tell me to clear cache/cookies but I've already done that plus tried to save and edit Business Profile on different devices and browsers. Doesn't work. They've also told me to send a bank statement. Sure I did that. They verified my charity status TWO times. That doesn't even matter, cus I am still unable to change the Business Profile, correct my business classification, enroll in PayPal Giving Fund. I can't believe the issue has been here for so long. Has *anyone* gotten it to work? By self or with PayPal's help. I'm in a hurry to set up a GoFundMe for a big charity event coming up and would appreciate any help.
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