Hi @b2tech @jonwheelerptc,
I apologize for the inconvenience this has caused. A small correction, PayPal has not deprecated the subscription button, but we did deprecate the ability to modify a subscription or have PayPal generate usernames and initial passwords for subscribers. Merchants who previously created a solution with either of these features will experience "Things don't appear to be working at the moment" issues. You can re-create your subscription button without the modify feature, which will solve the current issue your customers are facing. If your button included generating a username or password, merchants will still need to re-generate a button without this feature and will need to find another solution for this use case.
If you find you're still unable to fix this, please submit a ticket with our Merchant Technical Support teams.
As b2tech stated, more information on this can be found in our article Important notice regarding upcoming subscription changes.
Thanks, Christina
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