I lodged a dispute for item that is significantly different, it's a wig, I purchased through Instagram, the seller promoted as a genuine human hair, using somebody else advertisement which made the item appears made in USA. But the reality the item is fake synthetic hair came from china where, I had difficulty communicate with the seller who did not speak much of English. I asked for refund but seller wants me to return the item at my own cost giving the reason the cost of shipping was more expensive than the the product. but on the instagram the shipping cost was charged 12% of the product cost. but Seller only agreed to refund 30% of my money not for 80% I asked for. I refused to pay return postage as I didn’t want to pay extra expenses for the mistake seller made and the item cannot be worn- fake synthetic plastic doll hair. At the end PayPal deny my request and did not give me option to escalate my claim to appeal their decision. during the dispute, paypal ask me to submit more evidence, but did not give me any option to submit more evidence apart from an option to upload the tracking number as a prove the item has been send it back to seller. So I lost money over a fake product that end up in a bin. Wondering where is PayPal policy of protecting a fraudulent activity? despite my long history of using paypal as a buyer, I dont receive paypal buyer protection as promised. it also say that dispute can be appeal within 10 days from being closed, in my case there is no option to appeal and my dispute has disappeared after it is being closed. I email and contact paypal about appeal my dispute I kept getting virtual agent answering me with copy and paste information no human understanding as promised. any suggestion? or you think paypal is not the same as it used to be and I need to let go of losing AUD$70 over a fraudulent seller.
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