Hello
I am trying to verify my identity to remove my account limitation. However, I notice under the Legal First Name section, My name is "travis" instead of "Fan" which is my official name. "travis" is my English name use for my daily life but not shown on my official ID. I try many times to change my name to "Fan" to verify my identity using the "update name" option but never success. The system only tell me to try again every I submit the copy of ID and bank statement. I have attached two files below to verify my Identity. Would you know why I failed to change my official name? And how I can verify me identity? Thank you
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