I had a payment for an item I sold on depop, and after checking I noticed it was on hold, with the request that I submit tracking information for it to be released. That's fine. I posted the item, added the tracking info to the transaction and waited for it to be delivered. It said on the payment details the money would be released up to one day after delivery. It's been longer than a day since delivery and I still have not had the money released. Does anyone know how I can resolve this? And how long I could be waiting? I have written proof of postage from the courier but nowhere to send it; live chat seems to always be closed. The only reason I can guess it isn't being released is because PayPal has no way if knowing it was delivered (without manually going to the courier's site and putting in the tracking number), so I'm not sure why they put a hold on it in the first place. I have had the account since 2017 so I feel like it's hardly suspicious. Any advice?
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