I sold a record player to someone from france about 3 months back. A month after arrival the buyer claims that it's broken and wants me to pay him a portion of the asking price instead of returning the item. I disagree saying that it wasn't broken when I shipped the item and that it's weird that he is only making a claim now after 4 weeks. Paypal says the buyer will need to return the record player and that once it has been returned he'll get refunded. I agree and wait for the seller to add tracking. On the very last day that the seller can dd tracking he adds a tracking number for a label that is destined for a package that weighs 2 kilos which is about 5 times less than what the record players weighs, and not only that he has yet to actually use the label it has now been 4 days and he hasn't shipped anything yet. Paypal wants me to respond by 18 november but the only thing I can do is say that I have received the item which is obviously not going to happen however I fear that if I do nothing to the dispute (which is my only option apart from saying I received the item) paypal is just going to refund the buyer and close the claim leaving me without my record player and without the money. I can't call or contact paypal right now as it's currently the weekend, dies anyone know what I can do ?
... View more
I have been using paypal for about 4 months now and honestly have had nothing but trouble. I sell some hifi gear on ebay (hobby) and usually have some money waiting to be released from ebay's/paypal's grasp on my account which is fine however not only has paypal restricted my account 3 times now I also need to keep sending them stuff that they either already have or that I can't provide them. I verified everything as soon as I opened my account (identity, bank account age etc.) But everytime they restrict my account they want me to send proof of my identity again which I find incredibly stupid. Also they want me to send a 'proof of purchase from supplier' which I simply don't have as I sell vintage hi-fi (aka second hand!!). The previous time this was resolved by calling paypal however I find it incredibly annoying that this keeps happening and this isn't even the only problem. I recently tried to purchase some virtual items through an online shop and after a lot of trouble it turns out that paypal actually withheld my payment! This also happens everytime I make a withdrawal to my bank account this makes it so that a process that should take only 2 days at the worst, takes like 4 days at best! Paypal is also extremely slow with releasing payments and I basically either need to wait 3 weeks or contact them in order for them to recognise that the item has been delivered and for them to release the payment. I honestly have no idea how to resolve this and since paypal support is not much help I went to the forums to ask for help.
... View more