I am trying to update my legal name on my account, however every time I try to submit my documentation, I keep getting an error message saying 'please try again'. Its not an issue with the file size because I have made sure that the file size is small enough (and had previously tries submitting a larger file and got a different error message so I know this is not the same one). I really would like to get this updated so that the difference in names doesn't potentially cause any issues with my account, but it won't seem to let me. I can only seem to find either instructions on how to use the name update feature (which isn't working) or help for people confirming their identity initially, not updating it. Please help! Thanks.
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