I, too, have found customer service remarkably uninformed about PayPal statements. I transferred my money from PayPal to my bank on May 1, 2019 using the option provided to "transfer the balance." My May statement on the PayPal site shows that I actually had more money in the account than the amount transferred, yet my PayPal summary shows zero dollars. Customer Service says they can't go by the statements (which they act like they have never heard of) but have to go by the activity, which doesn't show a running total and going back as far as Jan. 1 doesn't agree with the statement balances shown. I admit I haven't been checking their statements before this, so I don't know how far back the problem started. But don't trust them to keep track of your money because, as they admit, they are not a bank and apparently do not have accurate bookkeeping procedures like a bank.
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