Need help am getting nowhere, so two days ago I was on TUI website looking at a flight the site crashed and I assumed I didn’t get anything booked as no confirmation but money came out of my bank under PayPal Tui uk ltd. The payment is sitting pending in my bank account . I rang PayPal and on the recorded message at start it mentioned this transaction and asked if I wanted it authorised I selected no. I went through to my bank who said the payment will sit pending for up to 30 days unless PayPal send them an email to say they aren’t collecting the money. I got through to PayPal and spoke to someone who said they wouldn’t send an email for a transaction that has been voided. Went through to bank again who are saying same thing and telling me I have to go back to PayPal. I have emailed PayPal 3 times but just get an automated reply really annoyed and frustrated now just need my money back and don’t know how. It’s like a fight between PayPal and my bank.
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I need help I went onto to Tui website last night to book a flight and the website through me out as they were having technical difficulties . This morning £64 has left my account under PayPal TUI. The transaction is not yet showing under my paypal activity. I rang my bank and they said PayPal have to email them for me to get the money back. I can’t get through to speak to a human in PayPal what do I do to get my money back?
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