@LW92 The problem is that digital goods are not eligible for seller protection coverage. Should have stuck to your usual way of delivering the code by postal mail, if that was the intention. Always realize that who you sell to might not be the one who paid and if they try to negotiate and make you change your best practices that protect you, it's a sign. This is prime example why PayPal institutes the 21 day funds availability holds to ensure the funds are there in case a refund, chargeback, reversal happens. You can by all means attempt to appeal, and try your luck but keep your expectations low and you won't be disappointed. If they deny your appeal, prepare to zero out your balance.
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