Hi I made a purchase on ebay and paid through paypal - i then received an email from ebay confirming the order has been cancelled due to the "sellers account being compromised" however the transaction was still pending on Paypals side and despite me opening a dispute and making multiple phone calls - paypal rejected my dispute due to " because your billing dispute doesn't match our qualification for a billing dispute " debited the money from my debit card and sent the money to the seller and are now refusing to refund me. I am baffled at how a simple issue like this cannot be resolved. Ebay are confirming to me I am due a refund but for some reason cannot confirm that the order has been cancelled to paypal? its ridiculous and now I am the one out of pocket. I have since made an appeal against my rejected dispute but am not hopeful. Ive made further phone calls with ebay who confirm the order has been cancelled but they are just pointing me back to paypal again and telling me to esculate it. No one wants to help me and i am stuck in the middle. Please help!
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