Hi, I would love to know the outcome of this case (if there is one yet). I also suggest for the future, you implement a system which is able to track when and where a customer is downloading your digital designs. If they need to have an account open on your website which has a purchase tab, maybe add a download button which is able to track the time, date, and IP address the button is clicked from. This is just one little fun idea which could allow you to prove a digital design is indeed delivered. Unfortunately, if a digital goods transaction is unauthorised, there is absolutley no way you can win it I don't believe (this is from years of experience within this industry and from losing thousands). However, if a "item not received case" is opened, you can certainly win if you are able to provide dates, times, and IP addresses of where the digital items were downloaded.
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