I just ran into the same issue. I realized that I went to a Facebook ad and looked up a product but never completed my purchase. I see a PayPal “complete your purchase” email and a half an hour later I got a “thanks for your purchase”. Just like you, I opened a case with PayPal saying that it was an unauthorized payment and they denied me. I called them back and they reopened it as an item not received purchase. They claim that if I don’t get a reply or anything from storm media they will side in my favor. We will see.
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