it happen to me also, i think PayPal doing like this to people so they lose the case and close it, i provided tracking number and proof of postage with shipping label but again nothing happen and seller not taking his items back and held up with DHL, when i try to contact PayPal all i get is we are reviewing your case only. so its waste of time, my case resolution date is 26 June but still the case under review and nothing happened, too bad now some of the moderator will come and will say try to contact PayPal by phone or Facebook or Twitter, i tried to contact PayPal on everything and didn't get any answer, so you will waste more of your time and money, good luck
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