Hello,
I have been trying to resolve a duplicate ebay shipping label charge that has appeared in my paypal summary for $11.80 on 5/22/19.
One of the charges is very suspicious as there is no record of purchase as the purchase was never made. First thing people say is "Void the label" but there is NO label to void. Whenever I call ebay they say nothing can be done on their end as there is no history of my purchase, it does not exist. I can confirm this, I have files of my purchase receipts. I have been trying to contact paypal and sometimes I am just directed back to ebay, other times I am told they would re-open a case for me. But no sign of that happening. At first I chose the wrong category while opening the case and Paypal closed it. So I have not had access to re-open a case with the correct category. I just find this very strange. I didn't think it would be so difficult to get a refund due to some Paypal / Ebay error or fraudulent charge from who knows what... I need my refund of $11.80. I could not continue my Ebay store or use Paypal if this isn't resolved because who knows how many other times this may happen. It has been a week already and no sign of progress for resolving this issue.
Help please.
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