Hi @Adoy,
Thank you for your post and welcome to the Community Forum!
In general, if you have been asked to provide an ID and you do not have one, you can also provide a birth certificate along with a government-issued letter such as something in relation to taxes. All the details will need to match the details on your PayPal account.
I hope this helps.
Martina
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@Adoy If you have done the GCash Cash-In process in the app and your PayPal account has been deducted but the amount has not yet been added to your GCash balance, the transfer of money from the PayPal’s system may have not completed successfully. To facilitate checking and validation in case a refund should be made, you may contact GCash Care and provide the following information: PayPal Email PayPal Transaction ID Transaction Date & Time Amount Screenshot of the transaction confirmation email sent by PayPal https://www.gcash.com/personal/paypal/
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It seems Gcash has changed their process, you have to convert USD to PHP in Paypal first before you can cash-in in Gcash. I can't remember where I read this, I think from an email. Gcash didn't send any notification before the change was made.
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