Hi there I had a customer contact me through the resolution centre saying they hadn't received their goods. I've replied to them with their tracking number which is showing delivered (2 days after they sent the message) but still haven't heard back from them. I have two questions: 1. It's still listed as and Open Case. When and how will this be transferred to Closed status? Does the customer have to close the case? 2. When I emailed them, the message appeared from my Australian registered business name, but my e-commerce store name is different. Is it possible to change the name that displays in the chat so it matches my website name? Thanks in advance! John
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