Hi, My first time needing to request a refund from someone due to an item being largely different from advertisement. I have contacted her via Facebook and email along with the group organiser but the seller is not replying. I have gone to open a case through the PayPal resolution centre by it just gives me the option to email her (which I have done again). What happens next if she doesn’t reply or refuses to refund? How do I actually open a case? Thanks
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