I bought two dresses £61 from CHICV. One dress did not arrive and the other was faulty/damaged. After back and forth with the seller, I returned the faulty item (tracked). The seller is telling me (the buyer) that they cannot refund me the full amount until I close the dispute case on PayPal!? Surely I should be receiving a paypal refund before the case can be closed as resolved? Any advice? Thank you.
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