I had to open a case for a product not as described. The seller offered back a measly $5 for which I am TRYING To respond to decline that offer. For four days when I click on decline offer I get a "oops something went wrong on our end" I have cleared cookies restarted computer everything. WORSE I have emailed paypal twice and get back a generic response of how I request a refund!! UGH it's a website malfunction and I have no way of doing anything about it before time expires on this offer and it closes! I want a full refund not just $5! Can anyone lead me to how to fix this??
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