Hi Jae, The problem is I lose the booking / sale with this issue. Is there something I can at least advise the customer check? For example, does their account need to be synced with a bank? Do they need to have validated Paypal account and 100% completed set up? If either of these are not completed does that result in messages such as 'Email Not recognised' ? Because if I can ask them to at least check X, Y, Z on their account, I have a chance of getting the booking. By asking the customer to contact PP customer support that could take many days to resolve and I am blind as to what is happening with the customer. Thanks very much, Freshwell Camping
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