Hi, there!
Thank you for your post and welcome to the Community Forum!
@eniemi - Thank you for your answer!
@NadaS - If you are unable to make a payment, it may not depend on the refund. From what you mentioned, in fact, it seems like our security system is preventing you from making a payment as a security matter. In this case, you can try clearing your cache and cookies, deleting your browser history and waiting for 48 hours without accessing your account to let the system reset. This may help you solve the issue!
I hope this helps.
Martina
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