I feel for you. I too had a similar situation and they sided with Mercari a scammy marketplace company. My son used my PayPal and bought a damaged Playstation 4 and canceled immediately. The seller insisted he shipped when I know that he didn’t bc it was like 1 mine the later he canceled. I then find out and went into the help and canceled from there and they accepted the canceled order. I then go into my PP and the sale is completed! I sent several texts to pp to resolve this as unauthorized and they did open a case and took Mercaris word that I was still an ongoing customer! They sided with Mercari and now I’m getting an old broken ps4:( and Mercari won’t accept returns unless item isn’t as described. This is so frustrating and you can’t talk to anyone bc of this coronavirus. I’m out $230.00Usd I also reported this to the bbb. Oh and as a courtesy pp gave me Mercaris number that I’ve tried to reach over and over again to know avail. I’m through with pp I’ll use my credit card or Apple Pay.
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