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It's so stupid! I got this message, "We reviewed the claim(s) you filed on 24 April 2019. Unfortunately, we had to deny your claim(s). This decision was made because this transaction was not unauthorised." It would obviously have used my IP (them controlling my computer) so how can I prove it wasn't me?
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I dont know how to dispute this the case isnt even in closed cases and i lost $100 USD! Please can anyone help? Someone was controlling my computer and was buying bitcoin with it, now have changed passwords and factory reset my computer but they closed my ticket and gave me no info.
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