I have had this problem for a couple of years now: on my PayPal home page is a big red 1 over the Notifications symbol. When I click on it, a message pops up reading "There’s a problem with your account. Be sure to resolve it to restore full account access." But when I click on the link to resolve the issue, the popup simply refreshes and I am not taken anywhere. When I go to the Resolution center via the Help menu, it says I have 0 Open Cases.
How do I either get rid of the notice or open a new case to resolve? I have written to Customer Service via the Contact Us page three times but have received no reply. Meanwhile, I cannot use my PayPal balance to buy anything online--only my credit card is a usable option. Is there a breakdown in Customer Service, or am I going about this in the wrong way? I have been a PayPal user for 19 years and have only encountered problems and limitations recently. Thanks!
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