Already appealed. Resolution centre insists case is closed even though they did absolutely nothing - no communication on what to do, how the case would be resolved, gave me 3 days to let them know what the status of the item was then closed the case in 6 hours, didn't bother to read and understand the message trail associated with the issue, then made up a phoney excuse that I hadn't supplied tracking number when I had given them all the info they asked for. Resolution centre might as well be shut down it's so useless, run by imbeciles who don't give a damn, getting paid for doing absolutely nothing. If it were a court case they would be found in contempt of court. A total utter sham!!
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