Seriously PayPal? The exact same thing happened to me. Buyer returned their used item after I sent them a new one and I was forced to eat it. Now PayPal is keep the 2.9% transaction fee too? I called Ebay and they are working on other options besides PayPal to handle their transactions, but they said its going to be awhile. Hopefully this will end your monopoly on ebay transactions and make it more of a free market for sellers to choose. I was perfectly happy with your service until now, this policy is completely unfair and costs sellers real $$$$ if buyers don't want to keep an item. $4.28 billion in gross profits in 2018 doesn't make it sound like you guys needed to do this.....
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