I ordered a music box that was supposed to be etched with "Queen" play Bohemian Rhapsody. When it arrived, it plays a completely different song and has "The Godfather" logo. Every single email with "Belle" from the Chinese store has not acknowledged that they sent the wrong item - they keep calling it "Not satisfied with my purchase" or similar. The very first email after I said I got the wrong item tried to say that it was a difference in my computer display settings or monitor that caused it to look different! All they have offered me is a refund if I ship it back to China. I'm not paying international shipping costing more than I paid for the item! I'd be at a bigger loss than I am now! After numerous emails they finally offered me a partial refund, and upon inquiry - 15%, or $2.10. All I wanted was what I ordered, and they have never once offered to get THAT for me, even though I have asked in almost every email. Heck, I'd even pay the shipping to send it back if I got it, because the wrong one is actually fairly well made and sounds decent, it's just not what I ordered. I escalated my dispute to Paypal and now I'm locked in a "Seller agreed to refund after product has been returned, submit tracking number" and can't reply anywhere that it's bogus to expect me to pay more money because the seller sent the wrong item!
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