Hi all.
When I began my Paypal account I was receiving payments for goods I was selling through a social media account of mine with a large following. Due to my following, I didn't want anyone to be able to know my full name. I wanted to make sure my identity was secure. The account name I signed up for Paypal under was my first name and the last name being the handle of the social media account. This was before I knew that creating a business account would successfully protect my identity.
I now know that I need to change my account name to my proper name so I can properly update my tax information. I have already submitted proof of identification but got response that I needed an official name change document to finish the update. As I am not changing my name, but rather correcting it, I am not sure what to do (if anything) in this situation.
I've been receiving the same responses from all of the automated customer support so I wanted to see if anyone from the support team could give me my options (if I have any) or any guidance.
Thank you!
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