I had a customer claim a bunch of items I had available. Like a suspicious amount of item. I invoiced her for them, but she was "having issues with her debit card and needed to pay via e-check." After much back and forth about how she couldn't get anything to work with her bank, I turned off my "block echecks" setting and allowed her to submit payment that way. I asked SEVERAL sellers and consulted forums to make sure this was safe, and covered by seller protection, and the consensus was that it was so I proceeded. The payment cleared, she asked me to WAIT to ship because she wanted to add MORE items from my next sale. She claims even MORE items in my next sale. I wait several days to invoice because I had other things to do, but once I sent it, she payed within about an hour. The following morning, she is now asking to cancel her ENTIRE order - cancel the echecks, refund the initial cleared payment. I called PayPal and now know that I cannot cancel a pending echeck. I want to make sure I do this correctly. I have not shipped anything, but I am now concerned this person is running a scam, potentially using someone elses' bank numbers. Is there any way to let paypal deal with this and investigate? I am worried about refunding the money now, because, what if she used someone elses' checks? Might the initial echecks eventually be cancelled too, leaving me out the original payment AND the money I refunded? UPDATE: Well, I contacted two other sellers I saw her buying from on instagram, where we all conduct sales. That led to discovering there are FOUR of us that she is doing the SAME thing to at the same exact time. One other person had a situation identical to mine - we have not shipped yet, as she asked us to hold off on shipping the first cleared echeck payment so she could combine shipping and add to her order. They then send more echeck payments which are currently in limbo, and are now asking on refunds for ALL. Two of them only received one echeck payment from her, it cleared, they shipped. Now she is asking everyone for refunds. I am reading online that fraud checks, ie checks written by/from an unauthorized person or account, sometimes take MONTHS or YEARS for the bank to reverse it. Won't paypal force me to refund because I have not shipped? And then what happens if that original check is reversed?
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