I had a customer claim a bunch of items I had available. Like a suspicious amount of item. I invoiced her for them, but she was "having issues with her debit card and needed to pay via e-check." After much back and forth about how she couldn't get anything to work with her bank, I turned off my "block echecks" setting and allowed her to submit payment that way. I asked SEVERAL sellers and consulted forums to make sure this was safe, and covered by seller protection, and the consensus was that it was so I proceeded. The payment cleared, she asked me to WAIT to ship because she wanted to add MORE items from my next sale. She claims even MORE items in my next sale. I wait several days to invoice because I had other things to do, but once I sent it, she payed within about an hour. The following morning, she is now asking to cancel her ENTIRE order - cancel the echecks, refund the initial cleared payment. I called PayPal and now know that I cannot cancel a pending echeck. I want to make sure I do this correctly. I have not shipped anything, but I am now concerned this person is running a scam, potentially using someone elses' bank numbers. Is there any way to let paypal deal with this and investigate? I am worried about refunding the money now, because, what if she used someone elses' checks? Might the initial echecks eventually be cancelled too, leaving me out the original payment AND the money I refunded? UPDATE: Well, I contacted two other sellers I saw her buying from on instagram, where we all conduct sales. That led to discovering there are FOUR of us that she is doing the SAME thing to at the same exact time. One other person had a situation identical to mine - we have not shipped yet, as she asked us to hold off on shipping the first cleared echeck payment so she could combine shipping and add to her order. They then send more echeck payments which are currently in limbo, and are now asking on refunds for ALL. Two of them only received one echeck payment from her, it cleared, they shipped. Now she is asking everyone for refunds. I am reading online that fraud checks, ie checks written by/from an unauthorized person or account, sometimes take MONTHS or YEARS for the bank to reverse it. Won't paypal force me to refund because I have not shipped? And then what happens if that original check is reversed?
... View more
Hello, I recently got an order from a customer in the UK. It is a larger order than usual, and the person paid via e-check (on an invoice.) I waited for the e-check to clear, and it eventually cleared. I want to make sure ALL my basis are covered regarding PayPal's seller protection prior to shipping. The buyer also contacted me and asked if she could order MORE things, to add to the first order and ship together. I have not yet invoiced her for the add-on's.
So I went to this page to read the exclusions:
And I went down to "What isn’t covered by Seller Protection?" and found two things concerning. I highlighted them in red in the inserted photo. I actually called the PayPal customer service number earlier today for clarification, and the agent had no clue what I was referring to. She directed me to a DIFFERENT page (Legal -> PayPal Account User Agreement -> Selling & Accepting Payments -> Seller Protection) which is fine, but I am troubled by the conflicting information on the aforementioned page. I do not want there to be ANY bases uncovered so I wanted to double check here.
"What isn’t covered by Seller Protection?" Concern #1: Instances where you receive multiple payments for an item.
So in my instance of sending a first invoice - receiving payment, and that payment clearing.... but then the customer asked for me to send a second invoice of additional items to add to her order. Does this mean that I need to ship the FIRST invoice worth of items separately, in its own package with its own tracking number (in order to be protected by seller protection?) And then I can send a 2nd invoice, and ship for those separately?
Concern #2: First Class Mail International, since the receipt only shows the address the order was delivered to – not the customer's address.
I don't even understand what the explanation for this means - the receipt only shows the address the order was delivered to, not the customers address? My understanding is that seller protection is ONLY valid if you ship to the address provided by the customer at checkout/payment. If that is consistent with the address on the receipt, why would that be a problem? Anyway, if First Class Mail International is not allowed, what international shipment methods are recommended/preferred/and covered by seller protection?
Thanks so mucuh!
... View more