Same here. I spent almost an hour on the phone to hear the same thing repeated over and over “their policy is to refund money when the item is returned” and “we can offer a $30 credit towards shipping cost but you would still pay out the extra amount to return the item for a refund” ughhhh seriously it doesn’t make sense why they won’t do anything. Luckily I called my bank right after my pointless conversation with PayPal and they resolved the issue in less than 10 minutes. They refunded my money and are going after the scam company. My suggestion is to call your bank if you had it linked in the account since PayPal obviously does not care to protect its customers.
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I just opened a case through PayPal and the confirmation email mentioned if it was not resolved to contact them for further assistance. Hoping the seller will make things right, if not I will definitely be calling PayPal directly for a refund. Mine wouldn’t even close properly it was so cheaply made. Makes me so mad....
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I was also scammed by the Mioob facebook post for a 2 in 1 straightening iron. I just reported it but have been unable to contact the company for resolution as the only email listed is invalid. I am furious and hope something is done about their trash website and products.
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