Thanks very much. I called the number and it turned out that my card was registered but not bank account linked to the card. They sorted that out for me and I completed the transfer whilst on the phone. The call was really brief and pleasurable with little waiting time and the funds are actually cleared and available in my bank within the hour, which I really didn't expect. I was worried, as the help topics weren't perfect but that was great customer service, thank you.
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