I sold an item through ebay on jan 7 2019. The buyer claimed that the item was not what i stated it was. The item was listed as a sheet of copper 13" X 10.25" X .130" thick It is type C10700 copper and it is hard and easy to cut with a jig saw. He wanted a refund so, i said to ship the item back since i paid for shipping to him. I have had a paypal account since 2002. I got an email from <removed> stating that they sent the money back to the customer because i didn't have an account set up??????? i thiught this was odd because ebay refunded my shipping money to my paypal account but paypal couldn't put my payment through and said that the money wasn't claimed.?.? When i spoke the ebay rep. they told me that the buyer cancelled his payment and thats why i didn't get paid. The reason why the buyer has the item in the first place is because i have the emails stating that i had received payment and should ship the item so, i did. Now i have no money and no item. I have called ebay and paypal about this and they keep telling me to talk to the other guy. This is the 4 time that i called each company and still no resolution. each one is saying that they did not send any e-mails about payment but i have emails from both of them about this transaction. How do i get through to these people. Paypal sent the money back before I would have gotten the item and the buyer emailed me telling me that i lied about the copper and i should chalk this up to experience. so he gets to keep the item that i asked him to return and he did not and he gets his money back. What do i do next?
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