You seem to be lucky to have even received a reply. I had an acknowledgement from Telus on 8th March regarding shipping refund and stating account would be credited in 5 business days. Nothing received yet and despite 3 emails have yet to receive the courtesy of a response! Shocking customer service. Only difference between PayPal and using credit cards to purchase items was the offer of Refund of Return Shipping. Will not be using PayPal in future!
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