So to update, after successfully reaching someone to speak with. When requesting the transfer to my bank account I was failing to enter an amount to transfer. Turns out I can click on the "$0.00" and type the amount I wish to transfer. So simple yet unintuitive, could have save a lot of time and frustration. Although it contributed to a little extra interest earned for PayPal while present in their hands just a little longer which they won't mind one bit.
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