I have had an account with PayPal since 2002, in this time there have been a few problems, but on the whole PayPal has been extremely helpful, That was until today. Today I telephoned PayPal to enquire why a payment of £50.00 that a friend had paid me, the payment showed on my account as a payment of $63.71. As this figure didn’t seem to be correct, I checked and found that it equates to £46.70 and not the £50.00 that I witnessed being paid. I was informed that no fees were payable as it was a “friends and family” payment, but there was a commission payment taken for the conversion from GBP to USD? I explained that it was paid in GBP and I was in the UK as well. The next excuse was that the charged fee was due to the person paying me with a “Debit card” I explained that there is no charges to use debit card in the UK and as far as I know, there is no longer a fee chargeable on credit card either! I was basically informed that even if this was law, PayPal did not have to adhere to these laws, they only adhere to their own rules? As far as who fees are taken from, I was present when this payment was made and nothing about fees being taken from either party was mentioned at the time of payment. During one of many extremely frustrating calls to PayPal today and partly whilst thinking aloud I said word to the effect of “you may as well give all my payments back an£ closevthe bloody account!” The telephone line then went dead. I called them back, was asked for the last four digits of my bank account or bank card, as these were not to hand, I tried to sign in to my PayPal account to get these, but could not sign in, I mentioned this to the PayPal employee and he said that he would try. He then said that he was having trouble as well, he asked me to wait, when he came back, I was informed that my account had been closed? I asked who had closed it and why it had been closed? He informed me that “I” was the only person who could close the account. I told him that “I did not want the account closed” He said that it was not possible to reverse the closure, I asked to speak to a manager and was informed that I would receive a call back within five minutes. After one and a half hours, I called again and was promised a call back within an hour that was one and a half hours ago!!! There are payments due, both in and out of the account and the money in the account (My money) it appears has been refunded also without my permission! Whilst I was talking to customer services, I received an email asking to confirm if I did indeed want mt account closed? I quickly replied that I did not! I then received an email saying that the email address was not monitored and to contact PyPal! I was talking to them already!!!! Is there anyone at PayPal who knows what they are doing?
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