Hi @paulbraithwaite,
Welcome to the community and sorry to hear you are experiencing issues accessing your funds. If you are unable to use a balance and your card is being charged, please make sure the payments you are attempting are in the same currency as the balance you hold. If you still need help, please reach out to our support team using the 'Help & Contact' option at the bottom of any PayPal page and they'll be able to take a look into this.
Hope this helps,
Siobhán
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