You took their side by just spouting the company line and trying to make the situation my fault and only my problem to resolve without customer service's help. Such as, I should know what country the merchant is from, I should take them to small claims court, and lastly bad customer service is my fault for filing an unauthorized charge case - when the exorbitant shipping charge was clearly unauthorized! I imagine that you believe you are helping, but you have offered no real or viable solutions! I also question your volunteer status based on the thousands of complaints/issues that you have apparently responded to based on your posted statistics. Who has the will and time to voluntarily provide pseudo customer service for free for a for profit company who can well afford to provide that customer service themselves?
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