That's the problem, there was no error message given. When the customer was on the PayPal.com page and pressed "Pay Now" the screen showed a spinning "Processing" image, then nothing happened and the customer was returned to the same PayPal page. After being told on the phone by a PayPal customer support person that nothing was wrong since the person on the phone was using a test account with no problems, we were told to file a technical support ticket online. The technical support ticket online got back to us to tell us it wasn't a technical problem, it was a setting for "auto-sweep" that needed to be changed. We never changed that setting, never even heard of it, so we called back and talked to a customer support person who said that's a setting on the backend that we don't even have access to change. Needless to say, a very frustrating experience for us. I'm glad everything is working again, but I hope someone codes a better way to notify customers of changes in the future.
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