I made dispute of purchase of digital goods (software download, the product was not as described). In the fields I think it specifically asked if the product is digital goods and I selected YES. I also described this very well in my dispute description. Process continued and Paypal determined that I'm eligible for full refund. Then the system asked tracking code of the product. How I can provide that, when nothing physical was sent to me? In the dispute ticket, there's no fields to explain this. Only thing I can submit is the tracking code. I sent few days ago message to Paypal and explained this. Got just automatic reply, I guess they haven't read it yet. Paypal reminds me to submit tracking code. Then I sent fake tracking code "does_not_apply" and in the description field I told I cannot send tracking code because of the reasons above. Now I got message from Paypal: "We have reviewed this transaction(s) and are denying your claim(s). This decision was made because we did not receive valid proof or tracking that you returned the merchandise.". So... what's next?
... View more