HI, I sold a mobile phone on Ebay Canada on March 10th and mailed the package right away. Package was mailed using the best service (With tracking and insurance), but what I did not know is that a package can be stacked at the Brazilian Customs for more than 1 month. Buyer took advantage of the situation and opened a not received item claim on April 6th, way before the 45 days, and also before even sending me any message. The case has been opened, I even called PayPal that assured me they would monitor the package ( it is going to be delivered but since it is at the customs I have no power over the situation) PayPal contacted me yesterday for a proof that I mailed the package which I provided within 10 minutes Then today they close the case in buyer's favour even tho it was supposed to be monitored until May 11th. I have been selling on Ebay for a long long time and this situation is really unfair. I already appealed the decision providing Proof of the object that I mailed, is there anything else I can do.. I feel really hopeless right now. if I knew I would have sold the item locally Thanks
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