This policy is NOT inline with "industry standards." no other processor does this. I had a customer make a mistake and order $9,000 of product. I would not refund it until PayPal agreed to NOT charge ANY fees. They backed off. Here is how you need to go about it. Paypal says that IF the bank (buyer's credit card bank) demands a refund, then PayPal will not charge the fee if ... The buyer's bank says the purchase was made in error. But if YOU the merchant issues a refund - boom - you get dinged. So how do you fix this? A) Get the customer's permission to act as them, and their agent. Once you have an email (writing) from the buyer, then YOU are the buyer's bank/him. And Paypal backed off. B) Nag. I just kept nagging until Paypal relented. C) Call them. The phone agents are much more responsive than chat or email. D) Open an alternate for large purchases. I opened a Payoneer account, although I am in the U.S. Amazon payments is looking better and better. As is eBay payments. I suspect it's time for most of us to look into an alternate payment processor.
... View more