Hi, Paypal community. I recently opened my PayPal account using a shortened version of my name that does not correspond to the name on my bank account ( for example, if the full name is Paula Cristina dos Santos Lopes-Almeida, I opened my PayPal as Paula dos Santos Lopes-Almeida, while my bank account is Paula Cristina Lopes-Almeida). When I recognized my mistake, I tried to correct it and sent a copy of my National Insurance card which has my photo and my name as it is in the bank account and a recent bank statement. Five working days have passed without a reply and I have since resent the documents. I still have not heard back from anyone. I am doing something wrong? I am concerned.
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