I have had zero luck, by the time the sun comes up here the agents are already so overworked that they do not seem to care. I have joined a class action lawsuit in my country, not because I am mad at the agents, they most likely are underpaid, barely scraping by. I am not justifying the poor customer support and "twisting of the truth" because they have a queue they need to work through and the sooner they get you off the phone the sooner another customer can be "helped". We call that quantity versus quality in CS. The reason I joined a class action suit in my country is the hidden fees PayPal slaps on and the inability to explain why withdrawals are under review. In my case they want to force me to take a merchant account, but I do rarely over 10k in transactions a year. I have actually found that eBay is much more responsive in resolving disputes, but I still have to deal with PP to actually have access to my own, honest earned money. The SOP (Standard Operating Procedures) are not being followed, the agents are rushing to get customers off the phone. There must be a new person in charge that loves to show how many calls they "resolved". Oh - just in case - I have been leading large help desk organizations world wide and have written many scripts based on feedback of agents and customers.
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